FAQs

1. What is Famari?
Famari is an all-in-one store for expecting parents. We offer customisable bundles with essentials for baby, plus care items for mum and dad. Built by parents, for parents.

2. How do the bundles work?
Choose Small, Medium, or Large. Each bundle includes a curated set of essentials, and you can customise items using our Build My Bundle tool.

3. Can I customise my bundle?
Yes. Each tier includes a set number of picks you can choose from our catalogue. Add, swap, or remove items before checkout.

4. Which bundle should I choose?
Use our comparison table to see what’s included. If you’re unsure, message us for tailored advice based on your budget and lifestyle. We aim to respond within 24 hours, but in busier periods, it may take a little longer.

5. Do you sell items individually?
Yes. All products are available separately, but bundles give you better value and fewer decisions.

6. Where do your products come from?
We work with trusted UK and international suppliers to keep prices competitive. All orders are safe, secure, and fully tracked from dispatch to delivery, giving you complete peace of mind.

7. How long does delivery take?
Depending on your location and the item, delivery times can vary as we also ship from international suppliers. Tracking information is always provided at checkout — just like our little ones, perfection takes time.

8. Can I spread the cost?
Yes. We offer flexible payment options like Klarna and PayPal Pay in 3, subject to eligibility.

9. What is your returns policy?
Please refer to our Returns Policy on our website for full details.

10. Do products have a warranty?
Most large items (buggies, car seats) include a manufacturer warranty. See each product page for details.

11. Are your products safe?
Safety comes first. All products meet relevant UK/EU regulations and supplier quality checks.

12. Can I send a bundle as a gift?
Yes. Select the Gift option at checkout to add a message and gift-ready packaging.

13. Do you ship outside the UK?
Yes.

14. How can I contact you?
Email us at info@famari.co.uk and we’ll get back to you as quickly as possible.

15. Why choose Famari?
We remove the overwhelm. Our bundles save you time, money, and stress — so you can focus on your growing family. 

16. What payment option should i choose? 

At Famari, we believe in being completely transparent about how payments work, so you can choose the option that best suits your family.

  • Klarna & Shop Pay Installments: These are our recommended payment options for larger orders. They’re safe, secure, and funds reach us faster — meaning your order moves through our quality check and shipping process more quickly.

  • PayPal: A trusted and secure option. Please note that PayPal sometimes places funds on hold for up to 21 days. When this happens, it may slightly delay the start of your order processing. If you’d prefer the fastest possible turnaround, we suggest Klarna or Shop Pay.

  • Cards (Visa, Mastercard, Amex): Standard card payments are processed instantly and ship on our regular schedule.

Famari Promise: Whichever payment method you choose, your order will always be processed carefully and securely. We simply share this so you understand why some options can be faster than others.